Os_Ticket_server

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About

osTicket is a free, open-source support ticket system that enables businesses and organizations to manage, organize, and track customer support requests efficiently.

It transforms emails, phone calls, and web forms into a simple, web-based helpdesk system — streamlining customer service.

🔑 Key Features

🎫 Ticket Management – Automatically convert emails into tickets and assign to agents.

🧩 Custom Fields & Forms – Tailor data collection to your support process.

🛠️ Help Topics & SLA Policies – Route tickets and enforce response deadlines.

🧵 Threaded Conversations – Maintain full ticket history with internal notes and responses.

📂 Departments & Teams – Separate workflows and staff roles.

🔍 Search & Filters – Quickly locate, filter, and organize tickets.

📊 Reports – Built-in reporting dashboard with ticket metrics.
  1. Type virtual machines in the search.
  2. Under Services, select Virtual machines.
  3. In the Virtual machines page, select Add. The Create a virtual machine page opens.
  4. In the Basics tab, under Project details, make sure the correct subscription is selected and then choose to Create new resource group. Type myResourceGroup for the name.*.
  5. Under Instance details, type myVM for the Virtual machine name, choose East US for your Region, and choose Ubuntu 18.04 LTS for your Image. Leave the other defaults.
  6. Under Administrator account, select SSH public key, type your user name, then paste in your public key. Remove any leading or trailing white space in your public key.
  7. Under Inbound port rules > Public inbound ports, choose Allow selected ports and then select SSH (22) and HTTP (80) from the drop-down.
  8. Leave the remaining defaults and then select the Review + create button at the bottom of the page.
  9. On the Create a virtual machine page, you can see the details about the VM you are about to create. When you are ready, select Create.

It will take a few minutes for your VM to be deployed. When the deployment is finished, move on to the next section.

Connect to virtual machine

Create an SSH connection with the VM.

  1. Select the Connect button on the overview page for your VM.
  2. In the Connect to virtual machine page, keep the default options to connect by IP address over port 22. In Login using VM local account a connection command is shown. Select the button to copy the command. The following example shows what the SSH connection command looks like:

ssh azureuser@<ip>

  1. Using the same bash shell you used to create your SSH key pair (you can reopen the Cloud Shell by selecting >_ again or going to https://shell.azure.com/bash), paste the SSH connection command into the shell to create an SSH session.

Usage/ Deployment Instructions

Getting Started with Os_Ticket_Server.

  • Visit http://your-server-ip/

  • Enter MySQL database detailsLogin to machine and go to below path

  • sudo su
  • cd /home/niles
  • and open db_password.txt for database details.

 

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Highlights

  • Ticket Management – Automatically convert emails into tickets and assign to agents.
  • Reports – Built-in reporting dashboard with ticket metrics.
  • Custom Fields & Forms – Tailor data collection to your support process.
  • Search & Filters – Quickly locate, filter, and organize tickets.

Application Installed