ITOP

  • Apache
  • PHP
  • MySQL
  • Linux
  • iTop
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About

An Azure product, open source ITIL ITSM CMDB Software powered by Niles Partners. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want informal and pragmatic processes or a strict ITIL aligned behavior.

We are configuring and publishing iTop embedded pre-configured tool with LAMP and ready-to-launch machine image on Azure that contains iTop, Apache, MySQL, Linux, PHP (LAMP).

At the heart of iTop is CMDB (Configuration Management Data Base), this is originally the first part of iTop that was developed. Then came the tickets and all the derived processes.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used by the IT teams (support agents, IT engineers, etc.) on day to day basis. Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

Using ITOP you can:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

ITOP can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.

ITOP is relying on Apache/IIS, MySQL and PHP, so it can run on whatever operating system supporting those applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).

Features:

  • Configuration Management
  • Helpdesk
  • Incident Management
  • Problem Management
  • Change Management
  • Service Management
  • Data Management
  • Self-Service Portal
  • Admin Tools
  1. Type virtual machines in the search.
  2. Under Services, select Virtual machines.
  3. In the Virtual machines page, select Add. The Create a virtual machine page opens.
  4. In the Basics tab, under Project details, make sure the correct subscription is selected and then choose to Create new resource group. Type myResourceGroup for the name.*.
  5. Under Instance details, type myVM for the Virtual machine name, choose East US for your Region, and choose Ubuntu 18.04 LTS for your Image. Leave the other defaults.
  6. Under Administrator account, select SSH public key, type your user name, then paste in your public key. Remove any leading or trailing white space in your public key.
  7. Under Inbound port rules > Public inbound ports, choose Allow selected ports and then select SSH (22) and HTTP (80) from the drop-down.
  8. Leave the remaining defaults and then select the Review + create button at the bottom of the page.
  9. On the Create a virtual machine page, you can see the details about the VM you are about to create. When you are ready, select Create.

It will take a few minutes for your VM to be deployed. When the deployment is finished, move on to the next section.

Connect to virtual machine

Create an SSH connection with the VM.

  1. Select the Connect button on the overview page for your VM.
  2. In the Connect to virtual machine page, keep the default options to connect by IP address over port 22. In Login using VM local account a connection command is shown. Select the button to copy the command. The following example shows what the SSH connection command looks like:

bashCopy

ssh azureuser@10.111.12.123

  1. Using the same bash shell you used to create your SSH key pair (you can reopen the Cloud Shell by selecting >_ again or going to https://shell.azure.com/bash), paste the SSH connection command into the shell to create an SSH session.

 

 

Usage/ Deployment Instructions

Step 1:  Access iTop from Azure Marketplace and click ON Get it now button.

1. Click on continue,

2. Now click on create

Step 2: Now to create a virtual machine, enter or select appropriate values for zone, machine type, resource group and so on as per your choice.

 

 

 

 

 

 

Click on review + create button.

Step 3:  The Azure create vm Console confirms that iTop was deployed when all validations are passed,

Note: You will get the Instance IP Address as shown in the screenshot below:

Step 4: Now Use the browser to access the application at http://<instance ip address> /web/setup/index.php replace <instance ip address> with the actual IP address of the running instance.

Click on Continue.

Step 5 : Select Install a new iTop

Step 6 : Accept the terms of the License agreement.

Step 7: For setting up MySQL database user do the following steps:

Do SSH into your instance.

Type the following commands:

Command: sudo su

Command: mysql –u root –p

Type in the password as: Niles@123

Type the following commands to make a new database and user as per your choice:

Command: Create database <database name as you like>;

Command: CREATE USER ‘<username as you like>’@’localhost’ IDENTIFIED BY ‘<password as you like>’;

Command: GRANT ALL ON <database name>.* TO ‘<username>’@’localhost’;

Command: FLUSH PRIVILEGES;

Command: exit;

NOTE: Please don’t forget to set the <database name as you like>, <username as you like> and <password as you like> in the above mentioned commands to run the product smoothly.

While Installing use the following detail as given below:

Server  localhost

Database Name: itop

Username (for Database): root

Password (For Database): Niles@123

Step 8 : enter the admin details as you wish.

click on next

 

 

 

 

Click on Install

Step 9 : Installation finishes enjoy iTop.

 

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It doesn’t really matter what web framework to choose for developing a CRM system: ASP.NET, Spring, AngularJS, Express, Symfony, Django or Ruby on Rails. All of them have enough capabilities to make your solution work stable, process data quickly and provide scalability opportunity if necessary.
If you would like your CRM application to display geographical data and maps, we recommend you to go with Djangoframework. It hosts GeoDjango module that connects to PostGIS, which is PostgreSQL’s spatial objects module. Moreover, GDALfor spatial data and PIL for images are rich enough to cover all the needs of geo data displaying.
Since JavaScript is becoming more powerful, we highly recommend to consider using MEAN (Mongo, Express, Angular, Node) stack for programming a CRM app. By using Angular’s Twitter bootstrap plugin, you can create good-looking UI. Node with its multiple modules can manage server part at every step from authentication up to encryption.

The most popular modules are Sales, Marketing, and Service, however, these can be modified or go under other names, for example: Client Management, Order Management, Invoice Management, Events and Tasks Management, System Dashboard, etc.

On-premise CRM is run on computers within the premises of an organization. In this case all the data and information is stored inside the premises of the company, too.
Cloud-based CRM software implies that the software and all relevant data, is accessible through the Internet and is displayed in a web browser. According to Gartner, by 2018, large organizations in mature markets will shorten the CRM replacement cycle by two years by moving to Software-as-a-Service model.
Nowadays, everything is going into a cloud, and we would recommend not to stand against this. Heroku and Amazon Web Services are proving to have really good system administration and hosting capabilities. Heroku is a bit pricey, but once you subscribe, you can forget about server maintenance at all. Amazon AWS, namely S3 service, will ensure that all your data can be accessible worldwide and with download lightning speed, no matter how many people are calling your CRM server at the same time.

Not every company needs to have both applications. However, the combination allows large companies to mix the vital data from each system and get a comprehensive business outlook.

To keep your data safe and sound just follow these basics:
Let the specialist conduct security health check before CRM deployment to find vulnerabilities and prevent possible hacker attacks.
Define access levels within your organization: set up the basic access to all the records for everyone in the system and impose restrictions on access to specific records, functionality, and workflows depending on the roles and human resource hierarchy.
Keep track of user logins based on  IP, API, or browser.
Set up password defaults to make CRM users create a complex password and change it every 3-6 months.
Regularly audit the system against the security regulations.

Depending on the type of CRM, there are several options available: Custom modules (sections) and fields. You can create a new section in CRM or remove default unnecessary ones and pick the fields to feature the module. Custom fields. You can create fields of any type (textbox, email, checkbox…) Custom UI/UX design. You can add or reorder the sections and fields on each layout, set up the navigation, add quicklinks. Custom workflow. You can map your processes across the CRM ecosystem, set alerts, data compliance checks, verifications, etc.

Until now, small developers did not have the capital to acquire massive compute resources and ensure they had the capacity they needed to handle unexpected spikes in load. Amazon EC2 enables any developer to leverage Amazon’s own benefits of massive scale with no up-front investment or performance compromises. Developers are now free to innovate knowing that no matter how successful their businesses become, it will be inexpensive and simple to ensure they have the compute capacity they need to meet their business requirements.

The “Elastic” nature of the service allows developers to instantly scale to meet spikes in traffic or demand. When computing requirements unexpectedly change (up or down), Amazon EC2 can instantly respond, meaning that developers have the ability to control how many resources are in use at any given point in time. In contrast, traditional hosting services generally provide a fixed number of resources for a fixed amount of time, meaning that users have a limited ability to easily respond when their usage is rapidly changing, unpredictable, or is known to experience large peaks at various intervals.

 

Traditional hosting services generally provide a pre-configured resource for a fixed amount of time and at a predetermined cost. Amazon EC2 differs fundamentally in the flexibility, control and significant cost savings it offers developers, allowing them to treat Amazon EC2 as their own personal data center with the benefit of Amazon.com’s robust infrastructure.

When computing requirements unexpectedly change (up or down), Amazon EC2 can instantly respond, meaning that developers have the ability to control how many resources are in use at any given point in time. In contrast, traditional hosting services generally provide a fixed number of resources for a fixed amount of time, meaning that users have a limited ability to easily respond when their usage is rapidly changing, unpredictable, or is known to experience large peaks at various intervals.

Secondly, many hosting services don’t provide full control over the compute resources being provided. Using Amazon EC2, developers can choose not only to initiate or shut down instances at any time, they can completely customize the configuration of their instances to suit their needs – and change it at any time. Most hosting services cater more towards groups of users with similar system requirements, and so offer limited ability to change these.

Finally, with Amazon EC2 developers enjoy the benefit of paying only for their actual resource consumption – and at very low rates. Most hosting services require users to pay a fixed, up-front fee irrespective of their actual computing power used, and so users risk overbuying resources to compensate for the inability to quickly scale up resources within a short time frame.

 

No. You do not need an Elastic IP address for all your instances. By default, every instance comes with a private IP address and an internet routable public IP address. The private address is associated exclusively with the instance and is only returned to Amazon EC2 when the instance is stopped or terminated. The public address is associated exclusively with the instance until it is stopped, terminated or replaced with an Elastic IP address. These IP addresses should be adequate for many applications where you do not need a long lived internet routable end point. Compute clusters, web crawling, and backend services are all examples of applications that typically do not require Elastic IP addresses.

 

You have complete control over the visibility of your systems. The Amazon EC2 security systems allow you to place your running instances into arbitrary groups of your choice. Using the web services interface, you can then specify which groups may communicate with which other groups, and also which IP subnets on the Internet may talk to which groups. This allows you to control access to your instances in our highly dynamic environment. Of course, you should also secure your instance as you would any other server.

 

Taking control of your site with a content management system also has great advantages as far as your search engine rankings are concerned. All search engines like to see that websites are updated regularly and favor sites that alter their content on a regular basis. Our CMS platform provides search engine friendly web pages and also allows you to create your own page titles and meta tags used by the Search Engines for page rankings.

 

The CMS is browser-based and will work on both PC and Mac platforms using either Internet Explorer and Firefox. Keyboard shortcuts may vary between the two systems.

1) Reattach the link. If the page was renamed, the link might have been affected.

2) Confirm that the folder and content block do not contain special characters (such as ‘ “ # % & + / : ; < > ) in the title.

When in doubt, avoid using non-numerical or -alphabetical characters.

 

Requirements gathering is crucial, to make sure you buy on what you need, not on the shiny features that look good in the demonstration.

 

Another important factor is how easy the system is to use – most likely, the people you’d like to update the site won’t be that technically comfortable, so the best solution is one that has solid usability.

no. That is the biggest myth of CMSs. Most of the time, the real issues in content creation are around people and processes, not the technology. You need to manage your content creation like any other project – with a clear workflow and timetable, and enough people—with the right skills—to handle what you need to create. The CMS will help you get the content on to the site, but the much more difficult challenge is creating it. And computers don’t write very well.

 

The Web CMS does not require any special software or any technical knowledge to use. It is a web-based platform and can be accessed wherever you have an Internet connection and a web browser. The interface is very similar to Microsoft Word and does all of the HTML coding for you. You can concentrate on the content and not worry about how it will affect the page layout. It also automatically optimizes your site’s content for search, so that when someone searches for information on your site it is more likely to be found.

Highlights

  • Easy to install & Customize
  • iTop manages IT service, Configuration Database, problem, change and User
  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations, etc.)

Application Installed